Description du poste

Senior Client Advisor (FULL-TIME) Selfridges - Ground Floor - Louis Vuitton UK

JOBLUX - United Kingdom , United Kingdom

Description de l'offre

We have an incredible opportunity for a Senior Client Advisor based in our premier Selfridges Ground Floor location.

Since 1854, Louis Vuitton has brought unique designs to the world, combining innovation with style, always aiming for the finest quality. Today, the Maison remains faithful to the spirit of its founder, Louis Vuitton, who invented a genuine "Art of travel" through luggage, bags and accessories which were as creative as they were elegant and practical, and when you combine Louis Vuitton, the world's leading luxury brand, with Selfridges, voted the world's best department store, the possibilities are limitless.

As a Senior Client Advisor at Louis Vuitton, you will be an ambassador of the Brand, ensuring that every Client is treated according to the Louis Vuitton promise. You will be a role model and lead, support the management team with operational and management duties, and strive to discover your Clients and their every need, and to guide them across the Brand.

This is an opportunity for those who are potentially at the Senior Sales, Supervisor, or Assistant Manager level, and looking to take on a leadership role within a challenging, dynamic, and complex luxury retail environment.

Candidates MUST have demonstrated experience of successful floor and people management within a high-volume, fast paced environment. Experience working in a Department Store environment is a plus, but not required.

"Make your career a beautiful journey" with Louis Vuitton



Be an Exceptional Client Advisor, and a Role Model for the Team

Achieve individual and team objectives, be accountable for sales results and support the team in their sales

Welcome every Client and enhance their experience, advise Clients across the Brand and all product categories

Demonstrate sales leadership and advanced clienteling skills, leveraging the different tools available to develop existing and recruit new Clients and build long term Client relationships

Develop the highest standards of Brand and product knowledge

Perform as a team-player, participate in all activities contributing to the overall objectives of the store

Respect Louis Vuitton Brand standards in terms of grooming and behavior

Proactively Support the Team Managers in Establishing a Client Centric Mindset within the Team

Assist Management in daily operations: floor management, stock operations, and opening / closing duties

Support the Team / Store Manager in developing the team through mentoring and /or buddy system as well as the integration of new comers

Demonstrate a thorough understanding of the company's policies and provide support to other Client Advisors when needed

Depending on specific store needs, additional responsibilities could include:

Stock and store operations, visual merchandising, after-sales

Optional: Champion a Product Category

Be the store point of reference to the Country Merchandising team, providing them with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities...)

Additional information

In return, you will join a winning, well established team who are experts in the field of sales and customer service. Roles are based in our vibrant and exciting central London stores, each with their own special characteristics and nearby attractions.

You will be provided with the industry leading training which offers you a in-depth insight into the luxury retail industry. In addition to this you will receive a generous benefits package, unparalled career development opportunities to work both locally & globally in addition to learning from the very best talent within the industry.

"Make your career a beautiful journey" with Louis Vuitton

As an organisation Louis Vuitton offer a comprehensive benefits package including:

Medical, income protection & life insurance
Eye-care & childcare vouchers
Financial rewards incentives
Lunch vouchers
Season ticket loans
Pension scheme

In addition to the above you will also have access to attending industry leading training & development including bespoke luxury retail, language and leadership courses.

Contract type: Permanent Job

Informations supplémentaires
à propos de l’entreprise
JOBLUX is the first niche social network for luxury brands professionals and students/alumni. Our network is present globally in more than 27 countries and translated in over 9 languages. All luxury market fans keep up in an easy to use and rich quality content portal in order to succeed their niche networking, job hunt, read news, grow and collaborate.