Community Ambassador - Browns
JOBLUX - London , United Kingdom
The first happy face, your role is to welcome people to Store of The Future, taking them on a journey and introducing customers to a completely new retail and technology concept. You will guide customers through to store, explore with them and educate them about our concept. By demonstrating the very clever and cool technology, you will be encouraging interaction with both product and technology, ensuring a seamless customer experience.
What you will do:
No two days will be the same, and that’s the beauty of the ever-changing nature of this unique environment. Let us share some of the in’s and out’s of the position with you, so you can understand what you might be up to on a not-so-average day:
- Welcoming customers and educating about the concept of Store of The Future.
- Taking customers on a personal customer journey, exploring and interacting with both the product and technology with the customer, ensuring all tech-touch points are realised and experienced.
- Providing guidance on the functionality of the technology and showcasing the amazing features and benefits.
- Delivering a true omni-channel experience by promoting availability and ease of accessing product anywhere, anytime.
- Maximising the benefits of our technology to tailor a customised experience for returning customers.
- Promoting advantages and encouraging adoption of The Store of The Future App to ensure customers enjoy the most customised possible experience.
- Offer personalised styling advice, helping customers to push the boundaries and have fun with fashion!
- Offering product recommendations based on insights and transferring your knowledge and enthusiasm of product.
- Helping team members across the business in all aspects of servicing customer and operating the store.
- Engaging in post-store follow up, and continuing to develop customer relations ensuring a seamless online and offline experience.
We’ll be on the lookout for super cool humans who are:
- Proven experience working in a similar role within luxury/premium fashion retail sector.
- Obsessed with all things digital and fashion!
- Super happy and positive in nature #positivevibesonly.
- The life of the party type of people who immediately engage, build relationships with those around them and know how to have FUN!
- Super tech savvy, with the ability to learn new technology and transfer knowledge to others.
- Able to think on their feet and influence the customers journey.
- Able to leave a positive lasting impression and memorable customer experience.
- Up to date with technology trends and technology news, and the same for luxury fashion.
- Broad in their interests - we are looking for people who lead interesting and diverse lives.
- Adaptable in nature; able to grasp new concepts and roll with them!
- Helpful and supportive of others – TEAM is everything.
- Keen to grow their career with a business who are redefining the future of luxury retail fashion.