About Approche Sur Mesure
Approche Sur Mesure (ASM) is an outsourcer for customer service specialized in luxury brands. We answer customers by phone and emails, for our luxury client brands which are a little over 60 throughout the world.
These last years, we have developed an important activity of support for e-commerce, personalized click to chat and moderation of social networks.
In 2016, we count 200 collaborators worldwide with up to 75 within our French subsidiary.
We hold subsidiaries in the heart of cities such as Brussels, Milan, New-York City, Hong-Kong, Shanghai, Tokyo and London.
We thus guarantee our customers the opportunity of having the same policy all around the world with a possibility of world coordination.
Our specialized subsidiaries, B&C for specific luxury CRM analysis and “La Ligne Verte” for outbound actions allow us to offer our customers a complete customer service.
We are also able to offer a specialized online communication service via our webzine toutpourlesfemmes.com which provides high end communication on subjects like: Culture, gastronomy, travels, fashion, beauty, and entrepreneurship.
Everywhere, our tailor made approach guarantees you the quality looked for by luxury brands.
CRM projects adapted to luxury business approach, Multichannel customer service