About this job

General Manager - Holt Renfrew

JOBLUX - Vancouver, BC , Canada

Job description

At Holt Renfrew, our purpose is to inspire a life of style. We achieve this by living our Brand Spirit; demonstrating Holts’ values:

Passion - Own it
Excellence - Elevate every moment
Warmth - Open to the world
Unity - One team. One Holts
The General Manager (VANCOUVER) leads a team of sales and operations managers within a Regional store location that meets the highest standards of presentation, selection and service.

Specific responsibilities include (but are not limited to) the following:

Plan, direct and evaluate activities for the whole store
Organize regional and divisional sales operations
Determine strategic planning related to new product lines
Participates in making key decisions that directly impact the achievement of top-line sales and EBIT targets
Deliver all payroll, capital and expense plans within budget
Drive productivity by ensuring that retail operating processes and policies are effectively implemented with adequate control and monitoring
Achieve store customer service targets and resolve sensitive or highly complex customer issues
Recruit, select, hire and on-board the best talent
Lead, motivate, and retain a team of high-performing employees
Develop a clear talent and succession plan for the store, ensuring the retention of key talent
Communicate standards, parameters and performance goals to employees and provide coaching to behaviours that help achieve success
Personally and through the store leadership team recognize and reward extraordinary performance; give feedback and develop performance improvement plans for underperforming employees
Model leadership behaviours that promote a culture of open communication, employee development and trust
Partner with the Store Support Centre divisional leads in the creation of the store’s annual plan focusing on customer and associate development strategies and actions
Develop a network of key industry contacts within the retail and luxury community
Lead sales management team to develop, maintain and grow active client bases within their areas
Train and develop managers and leaders at a senior level
Drive the successful execution of customer relationship and Loyalty management programming
Partner with Divisional merchant leads and Inventory Planning to drive the best assortments for the location in order to maximize sell-through and inventory turn-over
Partner on the identification and introduction of new brands or leased businesses within the market
Achieve Asset Prevention targets
Drive logistics and smooth operation of back-of-house functions including Cash Office, Alterations Workrooms, Maintenance and Shipping /Receiving
Ensure that store meets or exceeds all Visual presentation and merchandising standards
Comply with all Health & Safety policies and requirements

The ideal candidate:
Post-secondary degree in a related field is considered an asset
At least 10+ years management experience in a similar size luxury retail business with accountability for leading large management teams
Excellent interpersonal skills; a team player who is able to act as both a leader and an individual contributor as required
Is adaptable and comfortable with ambiguity and change
Experience in fashion and luxury retail is required
Experience managing a personal shopping team is considered an asset

Aditional Information
About this company
JOBLUX is the first niche social network for luxury brands professionals and students/alumni. Our network is present globally in more than 27 countries and translated in over 9 languages. All luxury market fans keep up in an easy to use and rich quality content portal in order to succeed their niche networking, job hunt, read news, grow and collaborate.