About this job
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Retail Operations Executive - Mulberry

JOBLUX - London W8 , United Kingdom

Job description

Reporting to the Retail Operations Manager, Europe and working alongside the Retail team to provide day to day support to the Retail Network and effectively manage the administrative duties of retail projects.

Duties and Responsibilities:
Projects
Support any ad-hoc retail projects, ensuring any tasks are met within the set timescales
Represent Retail Operations in project meetings as required
Lead and execute selected retail initiatives with the support of the Retail Operations Manager
Support the delivery of the bi-annual Store Manager conference
Support the development and launch of the Retail Operations Manual, ensuring all policies and procedures are regularly reviewed and updated
Manage the new store opening process, ensuring all equipment/stationary is delivered accurately, on time and in the most cost effective manner
Propose ideas or opportunities for projects and initiatives that improve ways of working

Security
Work with the Security Manager to review and maintain security procedures and best practice
Track and report on all security incidents
Log and manage all security bookings

Administration
Maintain the store contacts list and distribute periodically
Manage stationary orders and budget for stores
Create IPSOS log-ins for all new users and support stores with user resolving logging in issues
Manage H&S inductions for all new starters
Review internal processes for more efficient and innovative ways of working
Run monthly KPI reports and ad-hoc reports as required

Communication
First point of contact for all Retail Operations queries and resolve in a timely manner
Develop highly communicative and proactive relationships with the store teams to keep track of their issues and concerns and ensure the handling of all such issues in an appropriate and timely manner
Build and maintain relationships with external suppliers
Compose all Retail Operations updates for the Weekly Communications

Brand
Demonstrates and understands the Mulberry values and behaviours
An ambassador for the Mulberry brand and exhibits a passion in all aspects of the role
Communicates positively about the brand at all times

Skills and Knowledge:
In-store luxury retail experience
Educated to degree level (preferred but not essential)
Excellent communication skills, both written and verbal
Ability to plan and prioritise effectively
Highly organised with excellent attention to detail
Confident user of Microsoft Office
Location
London Office, Mulberry, 30 Kensington Church St, London, W8 4HA

Aditional Information
About this company
JOBLUX is the first niche social network for luxury brands professionals and students/alumni. Our network is present globally in more than 27 countries and translated in over 9 languages. All luxury market fans keep up in an easy to use and rich quality content portal in order to succeed their niche networking, job hunt, read news, grow and collaborate.