About this job

Counter Manager - Selfridges Manchester & Birmingham - Clive Christian Perfume

JOBLUX - Manchester , United Kingdom

Job description



Reporting to: Retail Sales Manager

As Counter Manager of the Clive Christian Perfume account in Selfridges you will drive sales to meet weekly, monthly and yearly targets, provide exceptional customer service and position the brand at the pinnacle of the department. Acting as a Brand Ambassador you will build the business through exceptional team management, focus on client retention and establishing relationships with key departments across the store.

Key responsibilities will include:

  • Leading the sales team to meet weekly (Stretch and Super Stretch) Targets, Monthly and Quarterly
  • Setting up and execution of weekly and monthly Special Events
  • Setting exemplary standards of customer service
  • Overseeing counter rotas (working with Mobile staff member to ensure shifts are covered) and managing Sales Specialist paperwork
  • Managing stock takes as appropriate, ensuring efficient stock holding of all products to avoid out of stock at all times
  • Development of team to be best in class
  • Create strong ties with other key departments to facilitate events and recruit new customers
  • Implementing appropriate CRM tools and develop a client database.
  • Set targets for the team to book a set number of appointments each day, building strong relationships with customers to continue to drive business during quiet times
  • Ensuring merchandise is properly managed, displayed and stored
  • Develop and mentor counter team
  • Conducting regular trainings with the counter team
  • Maintaining standards in accordance with company guidelines
  • Acting as a Brand Ambassador, portraying the brand philosophy in your demeanor, attitude and approach
  • Ensure all new stock is out on time and execute New Product Launches with excellence, set strong pre-launch planning of new products to ensure first week is a huge success. Aim to sell through 30% of stock in first week

This is not a complete list of tasks and any other reasonable work may be added as required by the company.

Skills & Experience

  • Minimum 2 years’ experience in luxury retail sales
  • Minimum 1 years in a supervisory role
  • Knowledge and passion for fragrance
  • Exceptional leadership skills
  • Exemplary customer service skills
  • Exceptional communication and networking skills
  • Experience in developing a client database and CRM program
  • Experience in formulating and conducting training programs
  • Fluent in English, knowledge of a second language is a plus

Job Types: Full-time, Permanent


  • luxury sales: 2 years


  • Manchester, Greater Manchester


  • English

Aditional Information
About this company
JOBLUX is the first niche social network for luxury brands professionals and students/alumni. Our network is present globally in more than 27 countries and translated in over 9 languages. All luxury market fans keep up in an easy to use and rich quality content portal in order to succeed their niche networking, job hunt, read news, grow and collaborate.