About this job

Customer Service – Native German Speaker - PHILIPP PLEIN International AG

JOBLUX.FR - Lugano, TI , Switzerland

Job description

The Customer Service Associate will be responsible for providing the highest level of client care. This individual will handle all aspects of order management.

Key Responsibilities:

* Identify opportunities and participate in the development of functional and service enhancements in order to maximize sales.
* Provide exceptional online customer service support.
* Manage verification of orders and ensure timely fulfillment.
* Resolve order-related issues by liaising between client and internal/external groups (warehouse/logistic/repairs).
* Reply on product and transaction related inquiries.
* Support QA and share product and website related client feedback.
* Assist with various operational tasks.

Job Requirements:

* At least 3 years of experience in the same role

* Fluent English and Native German. Additional languages are a plus.

* Proficient in the use of IT systems, both customer service specific and windows packages.
* University, commercial degree or similar.
* Outstanding luxury selling behaviors, listening and responding to customer needs to deliver service.
* Excellent written and verbal skills.
* Proficient in the use of IT systems, both customer service specific and windows packages.
* Strong organizational and follow-up skills.
* Ability to work under pressure.
* Client orientation and relationship management.
* Ability to work a flexible retail schedule: including some weekends, evenings, and key event days.
* Confident and articulate.
* Hardworking and passionate.

Job Types: Full-time, Contract


  • Customer Services: 3 years


  • German

Aditional Information
About this company
JOBLUX est le premier réseau social pour les professionnels du luxe qui est devenu, au fil du temps, une référence dans les domaines de l ‘emploi et du recrutement en ligne pour les métiers du luxe. JOBLUX a réussi le pari ambitieux de réunir tous les acteurs du luxe autour d’une plateforme complète et exclusivement dédiée à son univers.