About this job

Real-Time Analyst - Louis Vuitton

JOBLUX - Texas , United States

Job description

  • This position will be based in the dynamic and challenging environment of our Client Service Center in Dallas. As a team member of Client Services (CSC) at Louis Vuitton Americas, the Real Time Analyst contributes to ensure the reliability and profitability of the Client Services Center operations. Real-Time Analysts are responsible for conducting real-time monitoring of service levels and incoming workloads to influence and positively impact performance metrics.

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    You will help drive the business by giving management visibility on top and bottom lines through financial planning and analysis. Real-Time analysis will be point of reference for budgets, monthly sales and other KPIs. You will provide management with feedback through proactive monitoring of CSC performance issues, prepare scheduling of staff, build forecasts, oversee absenteeism, and other key analytical factors. This position is also a challenging one as you will work to improve category operations, defining and implementing action plans to support the Team Manager of the category.

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    Additional information

    As an employee at Louis Vuitton, you can expect to be provided with industry leading training which offers you an in-depth insight into the luxury retail industry. In addition to this you will receive a generous benefits package, unparalleled career development opportunities, both locally & globally, in addition to learning from the very best talent within the industry.

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    Additional information for internal candidate
    • Strong Communication Skills
    • System exposure to: CISCO, Avaya, Genesys, Aspect
    • Ability to Multi-Task
    • Dealing with ambiguity
    • Analytical/technical skills
    • Written communications
    • Timely Decision quality and Problem Solving

Aditional Information
About this company
JOBLUX is the first niche social network for luxury brands professionals and students/alumni. Our network is present globally in more than 27 countries and translated in over 9 languages. All luxury market fans keep up in an easy to use and rich quality content portal in order to succeed their niche networking, job hunt, read news, grow and collaborate.