About this job


JOBLUX - Beverly Hills, CA , United States

Job description

Ralph Lauren Corporation (NYSE: RL) is a leader in the design, marketing and distribution of premium lifestyle products in four categories: apparel, home, accessories and fragrances. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets.

Purpose and Scope: Ensure a consistent memorable customer shopping experience by providing the highest level of service to guests and support the sales team as well as other back of house partners.


  • Assist in all guest service areas as called upon – Call Center, Guest Kitchen, Sales Floor, Concierge & Administration.
  • Responsible for creating an “ultimate experience” for every guest by providing exceptional customer service and supporting front and certain back of house functions.
  • Greet every client and assist them in their individual shopping needs, i.e. offering a beverage, guiding to the appropriate department or sales professional, etc.
  • Maintain a welcoming environment that generates customer traffic and builds loyalty by exceeding customer expectations.
  • Locate products for customers, complete transfers and charge sends from other stores as needed. Partner with Operations Associates when necessary to follow up on costumer sends/deliveries, transfers and new product receipt.
  • Prepare store for opening and closing, including: filling in merchandise and returning merchandise to the stock room; stocking cash wraps with gift boxes, bags, etc., and maintaining clean, presentable front and back of house areas. Fold and straighten merchandise.
  • Assist in processing sales transactions. Must be knowledgeable of return, markdown/discount, tax, security and packaging policies; and capture customer information.
  • Prepare food and/or beverages to client specifications and provide support in the Guest Kitchen.
  • Provide assistance on the floor at any given time to support other departments based on store needs.
  • Ensure a clean, organized sales floor and fitting rooms.
  • Direct all phone calls and questions to appropriate areas of store.
  • Demonstrate a true passion and respect for the product.
  • Exhibit pride through positive demeanor, body language and personal presentation.
  • Demonstrate professional etiquette through integrity, honesty and respect for others.

Job Requirements:

  • Minimum of 1-2 years of related Customer Experience, preferably within the luxury retail environment
  • Detail oriented, customer service oriented and highly organized
  • Strong time management skills and ability to multi-task
  • Demonstrated passion and affinity for the Ralph Lauren brand and desire to grow in one’s career with the company
  • Collaborative team player willing to partner with and support all departments
  • Language skills preferred: Chinese, Mandarin
  • Strong communication and interpersonal skills

Ralph Lauren is an equal opportunity employer. We offer dynamic career opportunities with growth potential and a generous company discount.

Aditional Information
About this company
JOBLUX is the first niche social network for luxury brands professionals and students/alumni. Our network is present globally in more than 27 countries and translated in over 9 languages. All luxury market fans keep up in an easy to use and rich quality content portal in order to succeed their niche networking, job hunt, read news, grow and collaborate.