About this job

Assistant Store Manager - WANT Apothecary

JOBLUX - Toronto, ON , Canada

Job description


Lead by example and drive customer satisfaction while increasing brand loyalty. To drive store performance and growth through seamless operational execution.


  • Aids in the development of a diverse and professional team through constant recruitment and training;
  • Leads by example by providing the highest level of customer satisfaction, ensuring that all interactions with customers are memorable and up to standard;
  • Drives store performance by evaluating and delivering business KPIs;
  • Ensures that all employees comply with company policies, practices and procedures pertaining to sales and operations;
  • Displays a strong level of brand awareness and participates in necessary product knowledge training sessions;
  • Resumes responsibility of handling employee and customer concerns in order to create a positive and professional environment;
  • Takes ownership of business performance problems and seeks possible solutions to get a better result;


  • Provide leadership on the shop floor, acting as a brand ambassador and role modelling company behaviors;
  • Establish a constant focus on the brand, continually driving engagement, knowledge and passion for the brand across the store team;
  • Build and cultivate lasting professional customer relationships and enable all team members to do the same;
  • Drive the use of digital assets to enhance the customer service experience;
  • Resolve difficult customer issues and escalate to upper management when necessary;
  • Implement all company training programs effectively in order to develop staff;
  • Evaluate employees on a daily basis through coaching in the moment and analyzing individual successes and opportunities to ensure sales objectives are met;
  • Ensure that all HR policies and procedures are carried out, communicated to and adhered to by all staff members;
  • Effectively communicate needs and ideas to Store Manager in order to elevate the business;
  • Adhere to and enforce loss prevention and security policies, credit policies and procedures, i.e. credit cards, discounts, employee purchases, deposit logs, return and exchange policies
  • Ensure that all merchandise is attractively displayed, adhering with the visual guidelines implemented per brand;
  • Ensure that all stock room and back stock merchandise meets organization standards;
  • Performs other duties as assigned by the Store Manager;
  • Responsible for the opening and closing of the store, including securing doors, windows and merchandise, successful alarming of store and POS procedures;


  • College or University degree in Marketing, Administration, Business, or equivalent experience;
  • 2-3 years in Retail Management and selling experience (in retail fashion, an asset);
  • Strong leadership skills and the ability to motivate people in order to achieve sales objectives;
  • Excellent communication skills (fluent in English, verbal/ written);
  • Strong proficiency with computers (primarily MS Office);
  • High organizational and planning skills with the ability to adapt quickly to strategic change;
  • Strong commitment to customer service;
  • Ability to work well in a team environment;
  • Available to work retail hours;
  • Physical requirements: able to bend, climb ladders, lift and move boxes up to 35 lb (≈16 kg)

WANT Apothecary

Loosely inspired by the atmosphere of a 19th century pharmacy, this concept shop presents a unique opportunity for customers to discover a trusted resource for their style and beauty needs. Nestled amongst local boutiques, fine grocers, florists and cafes, these lifestyle shops have been carefully curated by the same team that introduced the travel accessories brand: WANT Les Essentiels.

Job Type: Full-time


  • Luxury Retail Management: 2 years


  • Toronto, ON


  • English

Aditional Information
About this company
JOBLUX is the first niche social network for luxury brands professionals and students/alumni. Our network is present globally in more than 27 countries and translated in over 9 languages. All luxury market fans keep up in an easy to use and rich quality content portal in order to succeed their niche networking, job hunt, read news, grow and collaborate.