About this job
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Assistant Boutique Manager - Mapleview - NESPRESSO CANADA - Nestlé Canada Inc.

JOBLUX - Canada , Canada

Job description

POSITION VACANCY : Assistant Boutique Manager – Pop-Up Mapleview

BUSINESS UNIT: Nespresso
DEPARTMENT: retail
LOCATION: Burlington, ON
REPORTS TO: Boutique Manager – Pop-Up Mapleview


‘’Passionate People, great careers’’


Are you interested in the world of coffee? Do you want to use your passion to curate an exquisite client experience? Are you a dynamic individual looking to join a team that motivates you and takes pride in working hard and exceeding objectives?

Joining Nespresso means embarking on a unique adventure within a growing, innovative company. At Nespresso, you will learn about our passion for perfection and for the exceptional, and about our values, which are guided by this same passion: Nespresso excellence .

Your career in Luxury Retail awaits you!


M ISSION OF THE J OB

Guarantee the smooth daily running of the Boutique in order to ensure sales & profit performance and Customer Service level.

Act as an ambassador for the Nespresso brand in the Boutique and ensure that the Nespresso values are lived in the team.

Support the Boutique Manager in her/his daily activities and replace her/him during his absences.


Boutique set-up:

• Ensure the Boutique is clean (well-ordered, correct equipment, properly presented)
• Fill the display cubicles with capsules, machines and accessories on a daily basis.
• Ensure that the organization runs smoothly with regards to customer expectations (reception, waiting time, tastings)
• Monitor the Service Excellence and provide the right guidance and improvement advice

Customer Care:

• Welcome, advise and guide a clientele and identify their needs.
• Advise both prospects and Club members on Nespresso products and services.
• Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products.
• Maintain a pro-active approach towards the customers.
• Respond appropriately to customer complaints

Develop People: motivate and manage the team:

• Train and coach the Boutique Coffee Specialists, ensure that Boutique Management staff is respecting the Nespresso values
• Ensure the implementation of a regular coaching program for Boutiques, monitor results in order to enhance and improve the Customer Experience in Boutiques
• Ensure safe working conditions


Inventory Management: Boutique Stock Control

• Anticipate the requirements for each area of activity and ensure continuous adequate stocks, place orders, check the deliveries.
• Define the optimal delivery plan (frequency / cost / product availability) and optimize the stock holding areas.
• Monitor out of Stock situation

Ensure compliance:

• Implement the application of operational procedures and follow the Quality & SHE systems, including the compliance to all Nestle Nespresso, CARE guidelines & standards and to local regulatory requirements.
• Motivate team to help implementation of quality standards.
• Ensure that the different areas in the Boutique are in accordance with the international guidelines
• Ensure safe working conditions

W E’RE L OOKING F OR


Education

· Completion of higher education at a university or a specialist college


Professional Experience

• Minimum 4-5 years of extensive professional experience in Retail (all additional experience in hospitality and up-market hotel, tourism, etc is a plus).
• Experience in customer complaint management
• Experience in project management processes and change management
• Experience in people management (internal & external), motivation and development of direct reports

Skills

• Ability to deliver customer service that meets or exceeds the customer expectations
• Experience with the implementation of systems and policies with regards to retail
• Strong organisational skills
• Strong interpersonal skills
• Team-building skills
• The ability to work a flexible schedule including weekends and some evenings
• Knowledge of coffee from the source to in the cup

W E O FFER

• Competitive salary
• Annual bonus
• Full benefits package
• A young and dynamic team
• A growth environment favoring the development of competencies

JOINING THE NESPRESSO TEAM IS JOINING A HIGH PERFORMANCE

CULTURE WHERE YOU CAN PROGRESS IN YOUR CAREER!


W HO W E A RE

Our story began 30 years ago with a simple but revolutionary idea- to create the perfect cup of coffee. Nestle Nespresso has become an international reference for the highest quality coffee and an iconic symbol of refined elegance.

We are now in more than 60 countries and our team has grown well beyond 10500 employees. Nespresso Canada continues to drive momentum and innovation in our market segment, and in North America, we are just getting started.

Nespresso Canada a division of Nestle SA Suisse, the world's largest food company.

Nespresso is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nespresso will work with you in an effort to ensure that you are able to fully participate in the process.

Please note that only those candidates selected will be invited for an interview.

Visit www.nespresso.com to learn more about us.

Primary Location

: Canada

Job

: Retail

Organization

: Nestlé Canada Inc.

Schedule

: Full-time

Job Posting

: Jul 16, 2018, 12:27:48 PM

Aditional Information
About this company
JOBLUX is the first niche social network for luxury brands professionals and students/alumni. Our network is present globally in more than 27 countries and translated in over 9 languages. All luxury market fans keep up in an easy to use and rich quality content portal in order to succeed their niche networking, job hunt, read news, grow and collaborate.