About this job
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Client Advisor - Beverly Center - Fendi

JOBLUX - United States , United States

Job description

Job Title: Client Advisor

Location: Beverly Center


Main Objective

The FENDI Client Advisor is responsible for providing excellent customer service, meeting sales goals.


Job Responsibilities

  • Achieve all Client Advisor KPIs and CRM requirements.
  • Meet or exceed store, category and individual sales goals.
  • Adhere to all Top Store Guidelines.
  • Build and maintain client books; follow-through with clients concerns, inquiries; maintain customer correspondence to build clientele, enhance relationships and drive business.
  • Assist with special requests, which include but are not limited to repairs, special orders, returns, etc.
  • Follow all store policies and procedures.
  • Participate in necessary stocking/restocking of the store.
  • Proficient and accurate use of POS system and other software as required, updating customer database.
  • Obtain product knowledge, company information and history, keep up-to-date with company news, be familiar with the competition.
  • Maintain a professional appearance and follow FENDI dress code, grooming, and uniform standards
  • Perform regular store maintenance functions as needed or assigned.
  • May have responsibility for opening/closing the store as needed, including morning team meeting.
  • Assist in maintaining visual standards with direction from VM, corporate and management
  • Must maintain open/ongoing communication and positive relationship with store management, peers and other levels of company personnel.
  • Be a positive role model, representing the brand appropriately at all times
  • Participate in the training of new Client Advisors (product knowledge, store procedures, company policies)
  • Participate and prepare for monthly team meetings
  • Adhere to loss prevention standards.

Profile:


Required Skills, Knowledge and Attributes:

  • Minimum 2 years luxury retail experience
  • Sales driven
  • Professional presentation, excellent interpersonal skills; able to communicate effectively both verbally and in writing
  • RTW experience is a plus
  • Mandarin speaker is a plus
  • Computer literacy a must
  • Be fashion-forward, and have a passion for the fashion/luxury-goods industry
  • Be a team player; pro-active attitude
  • Ability to lift boxes/weights up to 10 lbs

Aditional Information
About this company
JOBLUX is the first niche social network for luxury brands professionals and students/alumni. Our network is present globally in more than 27 countries and translated in over 9 languages. All luxury market fans keep up in an easy to use and rich quality content portal in order to succeed their niche networking, job hunt, read news, grow and collaborate.