About this job
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Gallery Client Services Associate - Restoration Hardware

JOBLUX - McLean, VA , United States

Job description

We believe that service starts inside the organization and embrace a concept called “People First.” At RH, do your best work in an inspiring space, enjoy a 50% product discount and receive opportunities for career advancement.

The Client Services Associate will support the Gallery Team by providing exceptional customer service to both our internal and external clients. Client Services Associates play an integral role in providing luxury service and assessing the needs of our clients walking into the Gallery, and calling on the phone. They will work in collaboration and partnership with all associates and Leaders to ensure the client’s needs are not only met but also exceeded. They are innovators with an entrepreneurial spirit and a passion for building and maintaining relationships. Our Client Services Associate will have a sense of personal style, polished appearance, refined taste and a discerning eye for luxury. They are innovators with an entrepreneurial spirit and a passion for curating beautiful spaces.

We believe RH is one of the most innovative and fastest growing luxury brands in the home furnishings marketplace. We believe our brand stands alone and is redefining this highly fragmented and growing market. Our ability to innovate, curate and integrate products, categories, services, hospitality and businesses with a completely authentic and distinctive point of view, is a powerful platform for long-term growth. We evolved our brand to become RH, positioning our Company to curate a lifestyle beyond the four walls of the home. Our unique product development, go-to-market and supply chain capabilities, together with our significant scale, enable us to offer a compelling combination of design, quality and value that we believe is unparalleled in the marketplace.

RESPONSIBILITIES

  • Live Our Values: People, Service, Quality and Innovation
  • Greet and welcome our RH Clients and help assist with any questions or concerns
  • Assist in “Engage & Discover” of the Client Experience and grouping clients with the right associates
  • Assist and communicate with clients in the Gallery, over the phone and through email
  • Provide an elevated level of client services support to Gallery Partners to resolve client concerns
  • Assist in running the client list in the Gallery
  • Well versed on RH product and offerings
  • Detailed level of product knowledge
  • Create a luxury service experience in every interaction
  • Track client contact information and offer mentoring on a concierge level to further elevate and increase productivity
  • Exhibit broad understanding of the organization

REQUIREMENTS

  • Customer Service Experience preferred
  • Experience within a design firm or high-end furniture and luxury retail preferred
  • Ability to recognize and respond to multiple priorities
  • Strong organizational and time management skills
  • Strong verbal and written communication skills
  • Commitment to quality, detail focused on all levels
  • Delivery of first-class service to our associates and our clients
  • Ability to solve complex issues
  • People and relationship driven
  • Creates a positive and healthy work environment in which people want to do their best
  • Commitment to quality, detail focused on all levels
  • Proficiency with Mac Operating System, IOS devices, Microsoft Office and Google Applications

PHYSICAL REQUIREMENTS

  • Ability to lift and mobilize small to medium items up to 30 lbs. while utilizing appropriate equipment and techniques
  • Ability to maneuver effectively around gallery floor, stock room and office
  • Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and climbing


BENEFITS

  • Great benefits package with premier medical, dental and vision partners
  • Rewarding paid time-off plans, including vacation, sick time, personal days, company holidays and more
  • Substantial associate discount of 50% off regularly priced RH merchandise and 30% off sale items
  • Access to all RH Members Program benefits, including complimentary design services
  • High-value discounts with respected national vendors, partners and retailers
  • Generous Referral Bonus Program to reward associates for recruiting top talent

Aditional Information
About this company
JOBLUX is the first niche social network for luxury brands professionals and students/alumni. Our network is present globally in more than 27 countries and translated in over 9 languages. All luxury market fans keep up in an easy to use and rich quality content portal in order to succeed their niche networking, job hunt, read news, grow and collaborate.