About this job
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Supervisor/Department Manager - Brands Consulting

JOBLUX - London , United Kingdom

Job description

A prestigious luxury heritage leather goods and accessories brand are seeking a Supervisor to join their brand and deliver daily management supervision to the sales floor; overseeing a dedicated large team of 30 ensuring great customer experiences by driving sales objectives.

Responsibilities

  • Supervise, assist and motivate sales associates to consistently deliver high-value experiences on the selling floor to every client; act as a “quality control” supervisor ensuring that every interaction with a customer is memorable
  • Partner with associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs
  • Lead a high performing customer facing and service orientated team
  • Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full brand experience
  • Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers
  • Drive partnership on the selling floor between sales associates, specialists, stock associates and operations team
  • Coach “in the moment” and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions
  • Develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews
  • Lead by example by delivering the brand experience to customers when necessary
  • Deliver an enhanced training platform within the store. Use morning and weekly meetings to constantly reinforce key elements of the brand through role-play, providing tips and talking through difficulties of individual associates
  • Work closely with store management to set goal expectations. Deliver formal performance feedback in partnership with store management via monthly development plans
  • Resolve difficult customer issues and escalate to management when necessary
  • In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales
  • Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level
  • Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations
  • Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures

Ideal candidate

  • 3-5 years previous supervisory or management experience in luxury retail boutique or concession
  • Ideal experience working with leather goods and accessories
  • Excellent communication and coaching experience
  • Dedicated to being flexible

Please note only candidates with relevant experience to the above will be contacted due to the volume response.

Job Type: Permanent

Salary: £30,000.00 to £38,000.00 /year

Experience:

  • senior luxury retail: 3 years

Aditional Information
About this company
JOBLUX is the first niche social network for luxury brands professionals and students/alumni. Our network is present globally in more than 27 countries and translated in over 9 languages. All luxury market fans keep up in an easy to use and rich quality content portal in order to succeed their niche networking, job hunt, read news, grow and collaborate.