Fashion Sales Manager - Beverly Hills
LuxuryRecruiter.com - Beverly Hills , United States
Our clients name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 175 years he has created a legacy of exquisite designs and romantic ideals. A rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.
The Sales Manager will effectively lead, develop and support the sales team members of a store to meet and/or exceed sales plans and profitability targets. The Sales Manager is a dynamic, attentive and inspiring leader who has mastered relationship building with internal and external clients; someone that could be called a mentor, a teammate, a coach, while setting expectations for unsurpassed customer service. The Sales Manager is the sales leader, an individual that locally builds a climate of the brand Experience and client development by maximizing the performance of motivated, innovative, enthusiastic and engaged employees who are sales plan achievers. The Sales Manager will be accountable for the following Key Accountabilities:
Achieve and/or Exceed Sales Plan: Drive Self and sales team to consistently exceed sales results. Create, communicate, and execute a vision for the sales team. Model and coach the Power of the Blue selling behaviors to ensure effective closing of potential sales opportunities: Engage, Discover, Present, Resolve, Close and Develop. Act as a sales leader liaison between Store Director and sales professionals. Manage and ensure that revenue for after-sales orders is captured and charged accordingly at a rate of 60%. Ensure an accurate, timely alignment of sales professional’s actions to corporate directives.
Clienteling/Service Excellence: Lead and champion team on executing consistent and superior sales and service delivery to increase and retain customer loyalty to a minimum of 55%. Capture meaningful customer data for the purposes of connecting with the client, building relationships, and personalizing future client development opportunities. Execute proactive strategic outreach with the goal of positioning and realizing future sales opportunities and exceeding customer expectations. Manage current TR Customer base by cultivating new relationships and migrating existing customers at higher levels. Support key Company, Regional, and Local events - and product launches - with strategic client attendance and sales results. Model, coach and hold staff accountable for providing a luxury experience in all customer interactions. Model luxury customer experience behaviors and amenity resource allocation. Regularly and effectively use the coaching tools to provide a consistent luxury experience.
Talent Management: Regularly encourage and develop Sales Professionals through coaching to the Sales Interaction Observations/Power of Blue; Ensure all sales professionals are observed at least once per week. Measurement: GFK. Motivate and inspire Sales Professionals through effective use of the performance management process, recognition, regular coaching and enthusiastic communication. Solicit and seek feedback from sales professionals that enhance the business/increase sales. Responsible for creating and maintaining an aligned and positive work environment amongst all store employees. Attract and recruit a high performing sales team including developing relationships with top talent at competitors. Develop and execute action plans based on 2014 employee survey results. Manage the allocation of sales professional resources(scheduling) effectively to drive sales.
- Employment type: Full Time
- Job function: Vocational